Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"25376f6635d7f847e72809864a2a051ae11935d3_lout","branding":{"id":"1","key":"cs","name":"root nine Kundenportal","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00807a","headerLinkHoverBGColor":"#00807a","headerBadgeColor":"#00807a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2e583fa1-9ed6-4cf6-9e62-55ab93cab27f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MTU1NzkwNy04MWQwLTRiOTctOWQ2Zi03NGI0MWQ4NjQwZjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJlNTgzZmExLTllZDYtNGNmNi05ZTYyLTU1YWI5M2NhYjI3ZiI6WyJyZWFkIl19LCJleHAiOjE3OTQ3MzE2MzksIm5iZiI6MTc5NDczMTAzOX0.M-1AIXZAmDiLud2MHcRmWz87eipt8ufOMsUCkiy1U9g&client=71557907-81d0-4b97-9d6f-74b41d8640f9&mode=fit","logoId":"2e583fa1-9ed6-4cf6-9e62-55ab93cab27f","isLogoAvailable":true,"helpCenterTitle":"Wilkommen im Helpdesk","sharedPortalName":"ePlato Support","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Support Portal der root-nine GmbH","sharedPortalName":"Hilfe - ePlato","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Wilkommen im Helpdesk","sharedPortalName":"ePlato Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff5500","helpCenterTitleColor":"#464646","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d331714d-d49a-4442-ae99-b6486861cabc/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MTU1NzkwNy04MWQwLTRiOTctOWQ2Zi03NGI0MWQ4NjQwZjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQzMzE3MTRkLWQ0OWEtNDQ0Mi1hZTk5LWI2NDg2ODYxY2FiYyI6WyJyZWFkIl19LCJleHAiOjE3OTQ3MzE2MzksIm5iZiI6MTc5NDczMTAzOX0.9d2p3HCABIbE85qKDEeg7LoQBd637ZngJH_cEX59pnw&client=71557907-81d0-4b97-9d6f-74b41d8640f9&height=300&mode=fit","bannerMediaApiFileId":"d331714d-d49a-4442-ae99-b6486861cabc","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"cs","projectId":10013,"serviceDeskId":1,"name":"root nine Kundenportal","description":"<p>Welcome! You can raise a request for Customer service using the options provided.</p>","descriptionAdf":"{\"type\":\"doc\",\"version\":1,\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Welcome! You can raise a request for Customer service using the options provided.\"}]}]}","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://customer.support.root-nine.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://customer.support.root-nine.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://customer.support.root-nine.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://customer.support.root-nine.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://customer.support.root-nine.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://customer.support.root-nine.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.support.root-nine.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"9","name":"Request by Phone","descriptionHtml":"","callToAction":"Request by Phone","introHtml":"<p>Request was taken by Phone</p>","icon":10466,"iconUrl":"https://customer.support.root-nine.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10582,"iconUrl":"https://customer.support.root-nine.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"3":[5,6,7,2,4,1,8],"2":[5,6,7,2,4,1,8],"4":[6,7],"1":[1,7,8,6,4,2]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"62100dbc-0537-319a-ad21-29616ed618ec","appLinkName":"","appLinkUrl":"","spaceKey":"EW","spaceName":"ePlato Wiki","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://customer.support.root-nine.de","https://internal.jira.root-nine.de","https://root-nine.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MTU1NzkwNy04MWQwLTRiOTctOWQ2Zi03NGI0MWQ4NjQwZjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTY0OTM5Mjg1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3OTQ3MzIyMzksIm5iZiI6MTc5NDczMTAzOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.ZMyz1FS6CLHeZ4mxKnCZinpYz1o274HwnDZrXp-NLU0","targetCollection":"upload-user-collection--64939285","endpointUrl":"https://api.media.atlassian.com","clientId":"71557907-81d0-4b97-9d6f-74b41d8640f9","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]},"locale":"en-US","i18nTranslations":{}},"childReq":null,"reqCreate":{"id":6,"projectId":10013,"issueType":{"id":"10013","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10545,"iconUrl":"https://customer.support.root-nine.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the bug","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Jira","selected":false,"children":[]},{"value":"10004","label":"Projektraum","selected":false,"children":[]},{"value":"10001","label":"Public website","selected":false,"children":[]},{"value":"10002","label":"ePlato","selected":false,"children":[]},{"value":"10003","label":"elPro","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10322","fieldConfigId":"10501","label":"External Number","description":"You can enter an external number from your own System.","descriptionHtml":"<p>You can enter an external number from your own System.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"Voluntary assessment - Has no influence on the further processing of the ticket","descriptionHtml":"<p>Voluntary assessment - Has no influence on the further processing of the ticket</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Blocker","selected":false,"children":[]},{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"10001","label":"Initial","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/6","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/6","calendarParams":{"firstDay":0,"date":"2026-11-15T09:23:59+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"62100dbc-0537-319a-ad21-29616ed618ec","appLinkName":"","appLinkUrl":"","spaceKey":"EW","spaceName":"ePlato Wiki","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://customer.support.root-nine.de","https://internal.jira.root-nine.de","https://root-nine.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MTU1NzkwNy04MWQwLTRiOTctOWQ2Zi03NGI0MWQ4NjQwZjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTY0OTM5Mjg1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3OTQ3MzIyMzksIm5iZiI6MTc5NDczMTAzOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.ZMyz1FS6CLHeZ4mxKnCZinpYz1o274HwnDZrXp-NLU0","targetCollection":"upload-user-collection--64939285","endpointUrl":"https://api.media.atlassian.com","clientId":"71557907-81d0-4b97-9d6f-74b41d8640f9","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}